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INFORMED CONSENT FORM QUESTIONNAIRE ON E-BUSINESS INTERGRATION Brief: The purpose of this questionnaire is to collect data for implementing an Information system strategy for Bangladeshi SMEs. This questionnaire is part of the MSc Dissertation based at the University of Gloucestershire. The information provided will be used as the foundation for the preparation of a Research. This will help to analyze the company’s information system and try to find out an effective Information system strategy for it under the perspective of developing country. The questionnaire will take approximately 15-20 minutes to complete All the responses and the reports results will be kept strictly confidential. Thank you for your assistance. Participant Signature _______________________________________ Date ___________________ How to answers this questionnaire 1 Please use capital letters where appropriate AAA not aaa 2 Use either blue or black ink BLUE or BLACK 3 Tick the answer boxes where appropriate 4 Give one answer per question unless specified 5 You may use the ‘Notes’ To add any further information regarding any of the questions. To be filled out by interviewee Company Name: Address: Name: Email: Job Title: Tel: Section A : Company statistics General questions about the company. The answers from this question will be used to find out the company size and business growth Q1 In total how many employees have you got? 1-10 11-50 51-100 101-200 201+ Q2 How many of these are in the I.T department? 1-10 11-50 51-100 Q3 Do you have any other Branch? If yes then how many? Yes 2-4 5+ No Q4 If you have more that one Branch then how do you store the sales information? Centrally Locally Q5 If you have more that one Branch then how do you store the stock information? Centrally Locally Q6 If you have more that one Branch then how do you store the HR and Payroll information? Centrally Locally Q7 Can the people of from different Branches interect with each other? If yes then Yes Using the company’s intranet Using the third party vendor No Q8 How long you been doing business in Bangladesh? 1-5 years 5-10 years 10 or more Q9 Do you provide any opportunity to the customer so that they can interect with the company directly? If yes then Yes Online (by email or filling the feedback form) Traditional system ( Sending letter/ physical meeting) No Q10 Do you have your own website? If yes then perpose of website Yes Marketing Customer interaction Both No Q11 Can your customer buy any of your product though online? Yes No Q12 If the previous answer is yes, then what is the ratio between online selling and direct selling? Q13 Do you provide any opportunity to the customer, so the they can design their own product? If yes, then how Yes Online feedback Physically Both No Q14 Do you keep relationship with your existing customer? If yes then Yes Sending them letter about the promotional offers By sending e-mail Though a phone call or txt message No How to fill out this cross-reference gridbr /> 1.please tick the right box and In the correct box write what the type of package is or what its written Q1 Financial Information: in the perspective of your company what of the followings need to be store/ processed using the information system • Purchase ledger Sales (Domestic and exports) • Gross margin or profit, percentages • Incurred expenditure • Turnover, net income • Budget for fiscal year • Administration expenses • Operating expenses • Balance sheet with all above information Q2 Manufacturing Operations Information: in the perspective of your company what of the followings need to be store/ processed using the information system • Manufacturing variance • Throughput time, overdue and rework data • Inventory, material reserve data • Labour hours, overtime, Cost roll-up • Design Change orders, work orders, etc • Orders – pending, delivered, in-process Q3 Marketing Information: in the perspective of your company what of the followings need to be store/ processed using the information system • Zone sales information and product group • Gross profit by account, product, & location • Pricing and discount for volume buy-out • Sales forecast (number of units) • Commissions, sales and administration fees • Revenue by business segment, product class • Competition – Sales, Market share • Advertising and promotions Q4 Human Resources Information: in the perspective of your company what of the followings need to be store/ processed using the information system • Employee information – Background, personal, demographic, experience • Number of employees – Manufacturing, Product development, support, sales, field work, marketing, Admin and general, R & D • Salary, increments, pension data • Employee satisfaction survey data • National insurance, Benefit, allowances, etc. • Government reporting Section B: The information systems These questions are intended to explore the company’s information system structure. The table in question one has a list of all known information systems and a list of relevant package types. Once completed this table will show a cross reference of all the systems within the company and what kind of package they are run under. Do you have information systems for the following and what Package are they. How to fill out this cross-reference gridbr /> 1. In the correct box write what the type of package is or what its written Q1 Any programs such as Microsoft Excel and Access which has been edited in house. Please specify which type of program it is. Purchase ledger Sales ledger Nominal ledger Payroll - HR Sales order processing (including invoicing) Purchasing Customer Relationship Management Planning Stock Control Data Warehouse Other Please specify: Q2 Is the software package used to connect to other systems? Please specify which software package it is Purchase ledger Sales ledger Nominal ledger Payroll - HR Sales order processing (including invoicing) Purchasing Customer Relationship Management Planning Stock Control Data Warehouse Other Please specify: Q3 Is the software package part of a central system? For example is it a server for data storage that integrate with other systems Please specify which type of server i.e. mainframe or PC based system. Purchase ledger Sales ledger Nominal ledger Payroll - HR Sales order processing (including invoicing) Purchasing Customer Relationship Management Planning Stock Control Data Warehouse Other Please specify: Section C: Current systems status This section explores the current state of the hard ware and software used internally in all departments. Q1 How much you have invested in your IT system? Hardware Software Q2 Do you update your IT system in every financial year? If yes then what proportion of this is for hardware and software? Yes Hardware Software No Q3 Please Show here the number of the following items that were part of your investment. New Upgraded Hardware Workstations Laptops Servers New or upgrading backup devices (such as tape drives) Other please specify: Software Financial packages Middle ware packages CRM packages Stock Control Management Systems Security protocols Other please specify: Section E: Communications and data manipulation The questions in this section are geared towards business to business systems relationship as well as customer to business communications. Q1 Do you use internal Email? Yes No Q2 Do you use external Email? Yes No Q4 Do you have your own website? Yes No Q5 Does the website have any content which gets regularly updated and managed? Yes No Q6 Do you have any systems that allow user interaction such as telesales? Yes No Q7 Do you use Electronic Funds Transfer (EFT) system? If yes then which purpose Yes No Q8 Do you take any kind of help In IT sector from the outsourcing service provider? Yes No Section G: Business status : Questions regarding billing information All questions in this section probe deeper into the how the data is used and presented to both internal and external system/user relationships. These questions cover how billing data is transported to the customer. Also this highlights any billing automation that may occur when purchasing Q1 Do you publish any billing information to the customer regarding services/equipment? And if so where do you publish this data? For example the Internet or email Yes No Q2 Are there systems in place which allow your customers to interact with this published data? For example any online system in which they can pay any outstanding bills. Yes No Q3 Can some (all) billing data be manipulated by the customer? Yes No Q4 Are there systems in place which allow your suppliers/work force/customers to interact with this published data? For example an electronic signature for deliveries. Yes No Q5 Can this data be changed and updated by the suppliers/work force/customers? For example a delivery tracking system could get updated by the ‘Easy Move’ work force once a delivery has been completed and is returning to the supply hold. Yes No Section H: Business status : Questions regarding purchasing and procurement All questions in this section probe deeper into the how the data is used and presented to both internal and external relationships. These questions cover how purchasing data is transported to the supplier. Also this covers any automation of purchasing equipment and highlights any links between stock control systems and purchasing/financial systems Q1 Do you publish any purchasing information regarding services/equipment to your suppliers Yes No Q2 Are there systems in place which allow your suppliers to interact with this published data? For example a communication link between you and your suppliers which automatically gets updated. Yes No Q3 Optimization makes websites easier to use, increases the customer loyalty. Does your website can perform the following features:- Self-service Yes/ No Personalization Yes/ No Billing Yes/ No E-payment Yes/ No Any plan taken to bring improvement or change in the current Information system Further Comments or information regarding the company IT system THANK YOU FOR YOUR TIME AND YOUR COOPERATION If you have any questions regarding this questionnaire please contact me using the following methods. Address: Email: MSN: Mobile no: