অনুগ্রহ করে অপেক্ষা করুন। ছবি আটো ইন্সার্ট হবে।
Real Cases in PC Customer Care Records
Have you ever wondered what all call-center employees have to deal with. Read on ...
1). Tech Support: "I need you to right-click on the Open Desktop."
Customer "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer "No."
Tech Support:: "Ok, sir. Can you tell me what you have done up until this
point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click' on the top of my desk."
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2) Customer: "I received the software update you sent, but I am still
getting the same error message."
Tech Support:: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
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3).Customer: : "I'm having trouble installing Microsoft Word."
Tech Support:: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support:: "Ma'am, remove the disk and tell me what it says."
Customer:: "It says 'Restore and Recovery disk'."
Tech Support:: Please insert the "MS Word setup disk."
Customer:: "What?"
Tech Support: "Did you buy MS word?"
Customer: "Nooo..."
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4).Customer: : "Do I need a computer to use your software?"
Tech Support:: ?!%#$
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5).Tech Support:: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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6) Tech Support:: "What type of computer do you have?"
Customer:: "A white one."
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7). Tech Support:: "Type 'A:' at the prompt."
Customer:: "How do you spell that?"
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8). Tech Support: "What's on your screen right now?"
Customer: "A stuffed animal that my boyfriend got me at the grocery store."
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9). Tech Support:: "What operating system are you running?"
Customer: "Pentium."
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10). Customer: "My computer's telling me I performed an illegal abortion."
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11).Customer: "I have Microsoft Exploder."
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12).Customer: "How do I print my voicemail?"
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13). Customer: "You've got to fix my computer. I urgently need to print document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."
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14). Tech Support: "Just call us back if there's a problem. We're open 24 hours."
Customer: "Is that Eastern time?"
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15). Tech Support:: "What does the screen say now?"
Customer: "It says, 'Hit ENTER when ready'."
Tech Support:: "Well?"
Customer: "How do I know when it's ready?"
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16). A plain computer illiterate guy rings tech support to report that his computer is faulty.
Tech: What's the problem?
User: There is smoke coming out of the power supply.
Tech: You'll need a new power supply.
User: No, I don't! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You'll need to replace it.
User: No way! Someone told me that I just needed to change the startup and it will fix the problem!
All I need is for you to tell me the command.
10 minutes later, the User is still adamant that he is right. The tech is
frustrated and fed up.
Tech: Sorry, Sir. We don't normally tell our customers this, but there is an
undocumented DOS command that will fix the problem.
User: I knew it!
Tech: Just add the line "LOAD NOSMOKE.COM" at the end of the CONFIG.SYS.
Letme know how it goes.
10 minutes later.
User: It didn't work. The power supply is still smoking.
Tech: Well, what version of DOS are you using?
User: MS-DOS 6.22.
Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the
file. Let me know how it goes.
1 hour later.
User: I need a new power supply.
Tech: How did you come to that conclusion?
User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply.
Tech: Then what did he say?
User: He told me that my power supply isn't compatible with NOSMOKE.
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17) customer care officer:I need a product identification number right now and may I help u in finding it out?
Cust: sure
CCO: Please left click on start.... do u find 'My Computer'?
Cust: I did left click but how the hell do I find your computer?
