কি আর বলব ভাই , কিছুই বলার নাই..................!!!!!!!!!!!! What is ITIL? The ITIL (IT Infrastructure Library) consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective. Within these a variable number of very specific disciplines are described. Although the UK Government actually created ITIL via the CCTA, it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service. Although ITIL covers a number of areas, its main focus is certainly on IT Service Management (ITSM). IT Service Management (ITSM) itself is generally divided into two main areas, Service Delivery and Service Support. Together, these two areas consist of 10 disciplines that are responsible for the provision and management of effective IT services. Course Length: 28 hrs. Course Description: This course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL Service Delivery and Service Support Processes and implementation guidance. It describes a set of processes involved in developing an IT framework and features both lecture and interactive hands-on learning experience throughout the course. This results in a thorough grounding in the basic theory of ITSM, which can be used to take the Foundation Certificate in IT Service Management, or to participate in ITSM projects at any level. The ITIL Foundations Certification Exam is administered at the end of the course. Who Should Attend? IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services, IT Management, Business Unit Managers, IT Services Managers, Supplier Managers, Consultants and those responsible for the support and implementation of Information Technology will benefit from this course. Benefits of Attendance: ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth. The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits. The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service. Adopting ITIL can offer users a huge range of benefits that include: • improved IT services • reduced costs • improved customer satisfaction through a more professional approach to service delivery • improved productivity • improved use of skills and experience • Improved delivery of third party service. • Identify the Key ITIL processes • Identify the Benefits of implementing each ITIL process in an organization • Identify the Basic concepts related to each ITIL process • Identify the Activities and roles involved in each process • Identify the Relationship of each ITIL process to other processes • Identify the Factors that impact the effectiveness of each ITIL process Prerequisites: Familiarity with IT Services is recommended. Course Outline: Lesson 1: Introduction Introduction/Housekeeping Introduction to key ITIL concepts IT as a Service Introduction to processes and process management The Service Lifecycle approach Lesson 2: Service Strategy Purpose, goal, objectives & Scope Value Creation through Services Assets – Resources and Capabilities Service Strategy – Main activities Service Strategy processes Service Portfolio management Demand management Financial management Lesson 3: Service Design Purpose, goal, objectives & Scope Service Design processes The 4 P’s Service Design aspects Service Catalog Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Service Portfolio Information Security Management Supplier management Lesson 4: Service Transition Purpose, goal, objectives & Scope Service Transition value to the business Technology and architecture in Service Transition Service Transition Processes Change Management The 7 R’s of Change Management Service Asset and Configuration Management Release and Deployment Management Knowledge Management Lesson 5: Service Operation Purpose, goal, objectives & scope Service Operation definitions The Service Desk Technical Management Application Management IT Operations Management Service Operations Processes Event Management Request Fulfillment Problem Management Access Management Lesson 6: Continual Service Improvement Purpose, goal, objectives & scope Models and Processes The Deming Cycle Measurement and metrics Continual Service Improvement activities Risk management Continual Service Improvement interfaces Interface with Service Level Management Lesson 7: Exam Preparation Sample Exams Feedback Recap *Content, days, and times vary depending on your location. Please view the outline on the checkout page prior to purchase or contact the local center for more information Any type of IT Query Plz inform me . For Admission Plz contact me... SHAKIB HOSSAIN NHCLC 01922899222,01682512522