Over the past couple of months, people who have purchased a Dell Latitude 6430u have noticed something unusual about their new computers. Namely, that they seem to emit an unbearably awful stench — as if “assembled near a tomcats litter box,” as one user on the Dell hardware support message board put it. (And you thought your noisy laptop fan was bad.)
The issue first came to light when a user — called three west — complained about it on the aforementioned message board in June, and since then, it has only gotten more embarrassing. Apparently, cleaning the keyboard — as Dell initially suggested — did nothing to alleviate matters, and several other users began to chime in with their own concerns about the smell.
“I thought for sure one of my cats sprayed it, but there was something faulty with it so I had it replaced,” user horcheta wrote about a month after the thread was first created. “The next one had the same exact issue. It’s embarrassing taking it to clients because it smells so bad.”
As see on the thread, the Dell team appears to be taking the allegations very seriously — Senior Technical Consultant Steve B has been communicating with thread members since August and seems to believe they’re close to determining where the problem lies. On Oct. 14, he posted:
We really appreciate everyone’s patience as we work thru this issue. The problem has been resolved and the past few weeks I have been waiting on engineering to release detailed information on a root cause and resolution. We are currently waiting on final engineering failure analysis for a definitive root cause which is expected to come any day now. Once we have this, we can make an official comment. In the meantime, I’ll provide a few details of what we do know.
The smell was related to a manufacturing process that has now been changed
The smell is not in any way related to biological contamination
The smell is not at all health hazard
If you order an E6430u now, it will not have the issue
As soon as we have final engineering failure analysis, more information will be posted on how to immediately resolve the issue. We hope to have the information this week so please keep watching this thread. So hey, it could be worse! Your computer might smell like urine, but it’s not actually urine.
Of course, that didn’t do a whole lot to quell the frustrations of those who’d been saddled with the stink for months without any reprieve. “So when you write that the 'problem has been resolved,' do you mean that when I open my computer it will no longer smell like a pack of well hydrated feral cats have used it for target practice resolved, or do you mean that you have resolved the mystery of what has caused the problem?,” user holysmokecp asked.
On Twitter, Steve seems to be pretty confident that he’ll have some kind of update for all of us in the coming week. Now that the story’s been picking up steam, — a number of British news outlets have already covered the thread — maybe they’ll be able to devote more time and attention to finding a solution. Although it also does means that more people are going to jump onto the thread with false information and ridiculous cat jokes.
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Image: Flickr, Meg_Nicol
This article originally published at Geekosystem here
Geekosystem is a Mashable publishing partner that aims to unite all the tribes of geekdom under one common banner. This article is reprinted with the publisher's permission.