Virgin America once again ranks first in airline quality in the United States, according to a national study. This is the second year the airline has placed at No. 1 in the Airline Quality Rating report.
The Airline Quality Rating, a joint study from Wichita State University in Wichita, Kan., and Embry-Riddle Aeronautical University in Prescott, Ariz., found that overall airline performance in 2013 was the highest since the annual ranking began in 1991.
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JetBlue came in second this year, followed by Hawaiian Airlines and Delta. Delta's strong performance is a surprise, as the large carrier has been able to maintain a high ranking against smaller carriers.
"Bigger hasn't always been better, but in Delta's case we are seeing a large airline perform at levels usually only seen by smaller low-fare carriers," said Dean Hadley, the report's co-author and associate professor of marketing at Wichita State University.
Here is the 2013 ranking of the United States' leading 15 airlines:
Virgin America
JetBlue
Hawaiian
Delta
Alaska
Endeavor
US Airways
Southwest
American
AirTran
Frontier
United
ExpressJet
SkyWest
American Eagle
Airline rankings are determined by a combination of performance metrics, including on-time performance, denied boardings, baggage handling and consumer complaints.
For 2013, Hawaiian Airlines had the best on-time performance, Virgin America ranked highest in baggage handling and Southwest had the lowest consumer complaint rate.
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